Effective Date: 6/1/2025
Last Updated: 8/5/2026
Pearl Aesthetix (“Pearl Aesthetix,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, online forms, appointment-booking services, mobile communications, and related digital services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through:
Our website;
Website contact and consultation forms;
Online appointment-booking tools;
Email and text-message communications;
Gift card, membership, and promotional links;
Patient portals and electronic forms;
Social media interactions; and
Other digital services that link to this Privacy Policy.
By accessing or using our website or submitting information through our online services, you acknowledge the practices described in this Privacy Policy.
Pearl Aesthetix
Pearl Aesthetix PLLC
601 W South Main street Waxhaw NC 28173
Waxhaw, North Carolina 28173
Telephone: 980.414.4519
Email: [email protected]
Website: Top Medspa in Waxhaw NC | Pearl Aesthetix by Shyla Young
For questions involving privacy or protected health information, contact:
Privacy Email: [email protected]
Privacy Telephone: 980.414.4519
Mailing Address: 601 W South Main street Waxhaw NC 28173
This Privacy Policy applies to personal information collected through Pearl Aesthetix’s public-facing website and related online services.
Some information you provide may constitute protected health information under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, commonly known as HIPAA.
When Pearl Aesthetix collects or maintains protected health information as a healthcare provider subject to HIPAA, that information is also governed by our separate Notice of Privacy Practices.
You may review our Notice of Privacy Practices here:
Notice of Privacy Practices: [INSERT LINK]
If there is a conflict between this Privacy Policy and our Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices and applicable law will control.
The information we collect depends on how you interact with Pearl Aesthetix.
We may collect information you voluntarily provide, including:
First and last name;
Date of birth;
Mailing or billing address;
Email address;
Telephone number;
Preferred contact method;
Appointment preferences;
Requested services;
Questions or messages submitted through website forms;
Account or patient-portal information;
Emergency contact information;
Payment and transaction information;
Membership or gift-card information;
Photographs or files you choose to submit;
Marketing preferences;
Reviews, survey responses, and testimonials; and
Any other information you voluntarily provide.
When you request a consultation, schedule a medical or aesthetic service, complete intake documents, or communicate with a provider, we may collect health-related information, including:
Medical history;
Current and previous medical conditions;
Medications and supplements;
Allergies;
Pregnancy or breastfeeding status;
Prior treatments or procedures;
Treatment goals and concerns;
Laboratory information;
Height, weight, and wellness information;
Treatment photographs;
Prescription information;
Treatment plans;
Clinical communications; and
Other information needed to evaluate or provide services.
Do not submit urgent medical concerns or highly sensitive health information through a general website contact form. Use the secure patient portal or another communication method designated by Pearl Aesthetix.
When you purchase a service, pay a deposit, enroll in a membership, purchase a gift card, or save a card on file, payment information may be collected and processed by a third-party payment processor.
Pearl Aesthetix may receive limited transaction information, such as:
Name;
Billing address;
Transaction amount;
Payment status;
Payment method type;
Last four digits of the payment card; and
Transaction date.
Pearl Aesthetix may not directly store complete payment-card numbers when payments are processed through a third-party payment provider.
When you visit our website, we and our service providers may automatically collect certain technical information, including:
Internet Protocol address;
Browser type;
Device type;
Operating system;
Referring website;
Pages viewed;
Links selected;
Date and time of access;
Approximate geographic location;
Website interactions;
Cookie identifiers; and
Other technical or usage information.
This information may be collected using cookies, pixels, tags, analytics tools, server logs, and similar technologies.
We may use information collected through our website and related services to:
Respond to inquiries;
Schedule and manage appointments;
Confirm, remind, reschedule, or cancel appointments;
Evaluate requests for services;
Provide consultations, treatments, products, or patient support;
Maintain patient, business, and transaction records;
Process payments, deposits, memberships, and gift-card purchases;
Communicate pre-treatment and post-treatment instructions;
Provide information about services or promotions;
Send administrative, transactional, marketing, or promotional communications;
Personalize website content and communications;
Improve our website, services, and customer experience;
Analyze website traffic and performance;
Prevent fraud, misuse, or unauthorized activity;
Protect the security of our website, patients, staff, and business;
Comply with professional, legal, licensing, regulatory, tax, and recordkeeping obligations;
Establish, exercise, or defend legal rights; and
Perform other purposes disclosed when the information is collected.
When required by law, we will obtain consent before using information for a particular purpose.
Certain information collected in connection with patient care may be protected health information under HIPAA.
Pearl Aesthetix’s use and disclosure of protected health information is described in our Notice of Privacy Practices, including permitted uses and disclosures for:
Treatment;
Payment;
Healthcare operations;
Public health and safety activities;
Compliance with legal obligations; and
Other purposes permitted or required by law.
The Notice of Privacy Practices also explains your rights regarding protected health information, including rights that may apply to:
Inspecting or obtaining copies of records;
Requesting corrections;
Requesting restrictions;
Requesting confidential communications;
Receiving an accounting of certain disclosures;
Obtaining a paper copy of the notice; and
Filing a privacy complaint.
This website Privacy Policy is not intended to replace Pearl Aesthetix’s Notice of Privacy Practices.
Information submitted through general website forms or ordinary email may not always be encrypted or secure.
You should not submit the following through a general contact form or ordinary email unless Pearl Aesthetix specifically instructs you to do so:
Social Security numbers;
Complete payment-card information;
Government identification numbers;
Detailed medical records;
Highly sensitive photographs;
Passwords;
Urgent medical concerns; or
Other information you consider highly confidential.
Submitting a website inquiry does not establish a provider-patient relationship.
A provider-patient relationship is established only after Pearl Aesthetix accepts you as a patient and any required consultation, evaluation, consent, or examination has been completed.
When you provide your mobile telephone number and consent to text communications, Pearl Aesthetix may use that number to send messages concerning:
Appointment requests;
Appointment confirmations and reminders;
Changes to scheduled services;
Account or transaction information;
Patient instructions;
Requested follow-up communications;
Services;
Marketing; and
Promotional offers.
Text messages may not always be secure. You should not send highly sensitive medical, financial, or identifying information by ordinary text message unless specifically directed to do so through an approved method.
Our complete Mobile Terms of Service are available here:
Mobile Terms of Service: [INSERT LINK TO TERMS OF SERVICE]
Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services.
You may withdraw consent to receive text messages as described in our Mobile Terms of Service.
When permitted by law, we may send emails about:
Pearl Aesthetix services;
New treatments;
Promotions;
Events;
Memberships;
Educational information; and
Practice announcements.
You may unsubscribe from promotional emails by selecting the unsubscribe link included in the email.
Unsubscribing from promotional messages will not necessarily prevent us from sending:
Appointment communications;
Transaction confirmations;
Patient-care communications;
Account notices;
Safety information; or
Other nonmarketing communications.
Our website may use cookies and similar technologies to:
Operate website features;
Remember user preferences;
Understand how visitors use the website;
Measure website traffic;
Improve website performance;
Prevent fraud;
Support security;
Measure advertising effectiveness; and
Provide relevant content or advertisements.
Cookies are small files stored on your device by a website.
Some cookies are necessary for the website to function. Other cookies may support analytics, personalization, or advertising.
You may be able to manage cookies through:
Your browser settings;
A cookie-preference tool displayed on our website; or
Privacy settings offered by third-party services.
Disabling certain cookies may affect website functionality.
We may use analytics providers to understand how users interact with our website.
Analytics providers may collect information such as:
Pages visited;
Time spent on pages;
General device information;
Browser information;
Approximate location;
Referring websites; and
Website actions.
We use this information to evaluate and improve the performance, content, design, security, and usability of our website.
We will not intentionally place protected health information into website analytics or advertising tools.
Pearl Aesthetix may use social media platforms and digital advertising services to promote our business.
These providers may use cookies, pixels, or similar technologies to collect information about website visits and advertisement interactions.
We may use this information to:
Measure advertising performance;
Understand how users find our website;
Deliver advertisements to relevant audiences; and
Improve marketing campaigns.
We do not knowingly provide treatment records, diagnoses, prescription information, or other protected health information to advertising platforms for advertising purposes without the authorization required by law.
Your use of social media websites is governed by the privacy policies and terms of those platforms.
We may disclose personal information in the circumstances described below.
We may share information with vendors that perform services on our behalf, including:
Website hosting;
Website maintenance;
Electronic medical records;
Patient portals;
Online scheduling;
Customer relationship management;
Payment processing;
Email delivery;
Text messaging;
Laboratory services;
Pharmacy services;
Telehealth technology;
Data storage;
Cybersecurity;
Professional consulting;
Analytics;
Marketing; and
Business administration.
These providers are permitted to use information only as allowed by their agreements with Pearl Aesthetix and applicable law.
When a vendor handles protected health information on Pearl Aesthetix’s behalf and is considered a business associate under HIPAA, Pearl Aesthetix will enter into a business associate agreement when required.
When permitted by law, we may disclose information to:
Treating healthcare providers;
Medical directors;
Collaborating or supervising providers;
Laboratories;
Pharmacies;
Imaging providers;
Specialists;
Emergency healthcare professionals; and
Other persons involved in your treatment or care coordination.
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law;
Respond to a court order, subpoena, warrant, or lawful process;
Cooperate with licensing boards or regulatory agencies;
Report suspected abuse, neglect, or exploitation;
Address public health or safety matters;
Prevent serious harm;
Protect our legal rights;
Investigate fraud or security incidents; or
Enforce our agreements and policies.
If Pearl Aesthetix is involved in a merger, acquisition, sale, financing, restructuring, or transfer of business assets, personal information may be disclosed as part of that transaction, subject to applicable privacy and healthcare laws.
We may disclose information when you request, direct, consent to, or authorize the disclosure.
Pearl Aesthetix does not sell protected health information.
We will not use or disclose protected health information for purposes requiring written HIPAA authorization unless the required authorization has been obtained.
Pearl Aesthetix does not exchange mobile opt-in information or text-message consent for monetary payment.
Mobile telephone numbers and SMS consent information will not be sold or shared with third parties for their independent marketing purposes.
Information may be shared with vendors that help Pearl Aesthetix operate its messaging program, such as text-message platforms and telecommunications providers.
Our website may link to third-party websites or services, including:
Appointment-booking platforms;
Patient portals;
Electronic medical-record systems;
Payment processors;
Membership platforms;
Gift-card platforms;
Pharmacies;
Laboratories;
Financing providers;
Social media websites;
Maps; and
Product or educational resources.
Pearl Aesthetix does not control the privacy practices, security, availability, or content of third-party services.
When you leave our website or use a third-party platform, that provider’s privacy policy and terms will apply.
We encourage you to review the privacy practices of each third-party service before submitting information.
Pearl Aesthetix uses reasonable administrative, technical, and physical safeguards intended to protect information against:
Unauthorized access;
Improper use;
Unauthorized disclosure;
Alteration;
Destruction; and
Loss.
These measures may include:
Access controls;
Password protections;
Secure systems;
Workforce confidentiality requirements;
Vendor oversight;
Staff training;
Encryption where appropriate;
Data backups; and
Security monitoring.
No website, email system, text-message system, or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and notifying Pearl Aesthetix if you believe your account or information has been compromised.
If Pearl Aesthetix discovers a breach involving personal information or protected health information, we will investigate and provide notifications as required by applicable federal and state law.
The timing, method, and content of any notification will depend on the nature of the information involved and the laws that apply.
Pearl Aesthetix may retain information for as long as reasonably necessary to:
Provide requested services;
Maintain medical and business records;
Complete transactions;
Meet professional record-retention obligations;
Resolve disputes;
Enforce agreements;
Maintain security;
Prevent fraud;
Support business operations; and
Comply with applicable law.
Different categories of information may be retained for different periods.
When information is no longer required, we may securely delete, destroy, anonymize, or archive it as permitted by law.
Depending on your relationship with Pearl Aesthetix and applicable law, you may request to:
Update inaccurate contact information;
Change communication preferences;
Unsubscribe from promotional email;
Stop promotional text messages;
Request information about data practices;
Request access to certain information; or
Request deletion of certain information not subject to legal or medical retention requirements.
Some requests may be limited or denied when information must be retained for:
Medical-record requirements;
Legal compliance;
Billing or tax obligations;
Fraud prevention;
Security;
Dispute resolution; or
Other lawful purposes.
Requests involving protected health information will be handled according to our Notice of Privacy Practices and applicable healthcare law.
To submit a privacy request, contact:
Email: [INSERT PRIVACY EMAIL]
Telephone: [INSERT PHONE NUMBER]
Mail: [INSERT MAILING ADDRESS]
We may need to verify your identity before completing a request.
Our website and services are not directed to children younger than 13.
We do not knowingly collect personal information online directly from children younger than 13 without appropriate parental or legal guardian consent.
Medical or aesthetic services for a minor, when permitted, require the involvement and authorization of a parent or legal guardian in accordance with applicable law and Pearl Aesthetix policy.
If you believe a child younger than 13 has submitted personal information through our website without appropriate authorization, contact us so that we may review and address the information.
Pearl Aesthetix may take clinical photographs for treatment planning, documentation, or comparison when appropriate.
We will not publicly use identifiable patient photographs, videos, testimonials, or protected health information for advertising or marketing without obtaining the authorization required by applicable law.
Providing consent for marketing use of photographs or testimonials is voluntary and is not a condition of receiving treatment.
You may voluntarily post public reviews or tag Pearl Aesthetix on social media. Information you publicly post may be visible to others and governed by the privacy settings of the platform you use.
Pearl Aesthetix will not publicly confirm that a reviewer is a patient or disclose confidential details of care in response to a public review.
You may change your promotional communication preferences by:
Selecting the unsubscribe link in a promotional email;
Following the opt-out instructions in our Mobile Terms of Service; or
Contacting Pearl Aesthetix directly.
Even after opting out of promotional communications, we may continue to send communications related to:
Existing appointments;
Transactions;
Patient care;
Prescriptions;
Safety;
Legal obligations;
Account administration; or
Other nonmarketing purposes.
Some browsers offer a “Do Not Track” setting.
Because there is not a universally accepted standard for responding to these signals, our website may not currently respond to all Do Not Track requests.
You may manage cookies and tracking preferences through your browser or any cookie-preference tool available on our website.
Pearl Aesthetix is committed to making privacy information reasonably accessible.
To request this Privacy Policy or our Notice of Privacy Practices in an alternative format, contact:
Email:[email protected]
Telephone: 980.414.4519
Pearl Aesthetix is located in North Carolina and primarily provides services within the United States.
If you access our website from outside the United States, you understand that your information may be collected, processed, maintained, and transferred to the United States, where privacy laws may differ from those in your location.
We may update this Privacy Policy periodically to reflect changes in:
Our services;
Our website;
Technology;
Vendors;
Privacy practices; or
Applicable law.
When we revise this Privacy Policy, we will update the “Last Updated” date at the top of the page.
Material changes may also be communicated through the website, email, patient portal, or another appropriate method.
Your continued use of the website after an updated Privacy Policy is posted indicates your acknowledgment of the revised policy.
Changes involving protected health information will also be addressed through our Notice of Privacy Practices when required.
You may submit a privacy question or complaint to Pearl Aesthetix without fear of retaliation.
Contact:
Pearl Aesthetix
Email: [email protected]
Telephone: 980.414.4519
Address: 601 W South Main Street Waxhaw NC 28173
Complaints involving protected health information may also be submitted as described in our Notice of Privacy Practices.
Pearl Aesthetix will not retaliate against you for submitting a good-faith privacy complaint or exercising a privacy right.
For questions about this Privacy Policy or Pearl Aesthetix’s privacy practices, contact:
Pearl Aesthetix
601 W South Main Street
Waxhaw, North Carolina 28173
Telephone: 980.414.4519
Email: [email protected]
Website: Top Medspa in Waxhaw NC | Pearl Aesthetix by Shyla Young